AWS Managed Services (AMS)
AWS Managed Services (AMS) is an offering on Amazon Web Services that operates infrastructure on a customer’s behalf when the customer does not have the in-house staff or expertise to maintain and protect critical workloads and data. It provides AWS-delivered operational expertise to handle ongoing operational responsibilities so internal teams can focus elsewhere.
Key points
- Designed for organizations that lack the staff needed to maintain and protect critical data and infrastructure themselves.
- Provides AWS-delivered operational expertise to run day-to-day infrastructure management on the customer’s behalf.
- Complements AWS Professional Services, which focuses on one-time migration and implementation work, whereas AMS focuses on ongoing day-to-day operations.
- Scope includes landing zone and network management, monitoring, incident management (AWS Incident Detection and Response), security, patching, backup, and cost optimization — not custom application development, which remains the customer’s responsibility.
- Offered through two operations plans: AMS Accelerate, which provides monitoring, incident management, and security for accounts the customer already controls (with an optional EC2 patch add-on and no change-request system — customers make changes directly), and AMS Advanced, which additionally deploys and manages a full multi-account landing zone and requires a request-for-change (RFC) process for most infrastructure changes.
- AWS is ending support for AMS Advanced on June 30, 2027; customers are being transitioned to AMS Accelerate.